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Access Info


Booking form for Bookable Access Facilities is closed

At Transcend Festival, accessibility has been at the forefront of our planning. This page contains all our accessibility information, and will be updated regularly.

Contact details for all access enquiries
Phone: 07594 457183 (Sundays 11am-8pm)

Site description

The site is grassy and flat. Workshops and performances will take place inside marquees on grass or wood-chip, and possibly under tarpaulin in a wooded area, all within 60m of each other and from parking and camping. The maximum distance across the site is approximately 120m.

Wheelchair pathways
There will be 1m-wide pathways of grass protection mesh, suitable for wheelchair and pedestrian use, linking wheelchair accessible facilities, marquees and camping, to protect pathways in case of wet weather. The mesh size is 20x20mm.

Any steps up to workshop spaces and the stage will be ramped for wheelchair access.

Bookable access facilities

Personal assistant tickets
We will provide a free ticket for a personal assistant whose support is required for a disabled person to access the event.

Viewing area
There will be a designated accessible viewing area close to the stage during performances, with chairs and wheelchair spaces. Stewards will keep the area available for those who need it (who will hold a wristband), and keep an entry and exit pathway clear. Disabled users are welcome to access the area with a friend, or a friend and personal assistant.

Accessible accommodation
The campsite begins 60m from the main tent. There will be six step-free ‘glamping units’ available (at no extra cost) for wheelchair users and others who require them in order to be able to access the event. These each have beds which can be raised on request to 20-23 inches. Each unit also contains separate beds which could be used by a friend/personal assistant. Further information including dimensions and images are available on request.

Live-in vehicles
There are electric hook-ups available for up to four vehicles. These will be prioritised for use by those with access needs, and available for no extra cost.

Transport to the venue
We will provide a wheelchair accessible shuttle-vehicle between the nearest train station and the site.

Sauna Access Hour
There will be programmed times for Jem’s Sauna to be used by disabled people (and their friend or friend and PA). During this time, a winch will be set up which can allow wheelchair users to access the sauna.

You can let us know via our booking form whether you require a wrist-band that allows you to jump queues (eg for food and the bar) due to your disability.

How to apply for bookable facilities
To book any of the access facilities described above, fill out our booking form (which will be available here on 21st Feb 2020, one week before tickets go on sale).
Limited facilities (live-in vehicle space, accessible accommodation) will be reserved on a first-come-first-served basis.
In the meantime, please email us with any comments, needs or enquiries.

Travel information

The closest train station is 2.2 miles away from the venue, a 7-10 minute taxi ride dependent on traffic.

The station has step-free access, but does not carry a ramp for train access. The two companies serving the station both carry ramps on board their trains. Wheelchair users will need to book assistance with the train company, which can be done via phone with National Rail or online directly with the train company.
The station does not have accessible toilets.

Information on local bus stops and taxi companies will be updated here soon.

Arrival guide

Site opening times
The site will open one hour earlier for disabled attendees than general entry. During this hour, stewards will be on hand to provide information, answer questions, offer help with luggage, and to show you to the accessible facilities.

Arriving on site
Upon arrival, you will be pointed towards the welcome tent, where you will be greeted and provided with a wristband and booklet. The booklet will include a programme, map, safer spaces policy, and useful information about the weekend and will be available in various formats including large print. You will be shown who and where to ask for help and information during the event, and shown to your accommodation if you’ve booked to stay in an accessible ‘glamping unit’.

Other info

Two accessible porta-loos will be located within 60m of accessible camping and marquees.
We aim to provide a Migloo mobile changing place if anyone requires it (please let us know via our form).

Medical and welfare services
Details on medical and welfare services on site and locally will be updated here shortly.
We aim to have a medical fridge on site, but this is dependent on demand and to be confirmed.
Please get in touch if you have any specific requirements relating to a medical need.

Access to performance
We aim to provide BSL translation and hearing loops for at least some workshops and performances throughout the event, though this is dependent on demand and yet to be confirmed.
Any film screenings will have captions.

Assistance dogs
Registered service dogs are allowed anywhere on site, and stewards will ensure that fresh drinking water is available at various locations throughout the event.
For the safety of attendees and registered service animals, no pets or unregistered service animals will be allowed at the event.

Strobe lighting
Strobe lighting will not be permitted at the event.

Welfare tent
There will be a welfare tent available for anyone who is feeling overwhelmed, triggered, upset or mentally unwell.
This would be step-free, alcohol free, provide various seating options, and efforts will be made to ensure warm lighting, low noise levels, minimal scent, and controlled temperature. A welfare team will be on hand to provide welfare support.

Shower facilities
We aim to provide an enclosed outdoor shower with step-free access and a seat with support rails, but this is dependent on demand, and to be confirmed.

Access Info template taken from Attitude is Everything